Frequently Asked Questions
Here are direct answers about how our visits run, keys, products, and how payments work. If your question is not listed, call us or send a short note through the contact form.
How do you calculate the quote for my property?
Our quotes are based on your home size, the number of bedrooms and bathrooms, and the specific cleaning tasks requested. We give you a fixed quote before booking so the total remains completely predictable.
How does payment work once the work is finished?
We collect payment only after our lead cleaner walks through the property with you. You can settle the invoice via direct bank transfer or in cash on site.
What if I notice an area that was missed after the team departs?
We stand behind our 30-day service quality commitment. Simply reach out to our team with a quick note or photo, and we will arrange a return visit to resolve the specific area without fuss.
Do I need to supply any cleaning equipment or detergents?
No, our specialists arrive with all required equipment, including HEPA filter vacuums, steam extractors, fresh microfiber sets, and plant-based solutions. If you have custom marble or untreated wood requiring a specific specialist polish, let us know in advance.
Still have questions?
We reply to all website notes within two business hours by phone or email.
Contact Customer Support