Terms & Conditions
These terms govern all home and commercial cleaning bookings made with Sprucewood. By confirming a booking with us by phone, email, or through this website, you agree to these clear terms.
1. Parties and scope
These terms apply between Sprucewood Cleaning Services and the customer named on the service booking. We agree to provide domestic, commercial, or specialist cleaning as described in the written estimate or work schedule. Any extra rooms or tasks requested during the visit must be agreed with our office before cleaners start work on them.
2. Booking and quotes
Quotations are calculated based on the information provided regarding room counts, floor coverings, and current condition. Quotes remain valid for 30 calendar days from issue. A booking is confirmed only when our office sends a formal schedule confirmation via email or text message.
3. Performance of the work and access to the premises
The client must provide safe access to the premises at the agreed arrival hour, alongside functioning electricity and running hot water. If our staff are locked out or delayed by more than 30 minutes through no fault of their own, waiting time or a call-out fee applies. Our cleaners will treat your property with full care and respect.
4. Prices, payment after completion and invoices
Payment is strictly due upon completion of each visit unless a corporate credit account has been pre-approved. We accept cash handed directly to the cleaner upon inspection or a bank transfer sent immediately against our issued invoice. We do not accept card payments, online payment links, or cheques.
5. Cancellation and rescheduling
Clients may cancel or postpone a scheduled appointment without penalty by giving at least 24 hours notice. Cancellations made with less than 24 hours notice will be charged a 30 pound cancellation fee to compensate the assigned cleaner for lost earnings. Regular clients who take holidays should give seven days notice to pause their rota.
6. Liability, insurance and complaints
We maintain comprehensive public liability insurance up to two million pounds for damage to property caused directly by our negligence. Any breakage or property concern must be reported to our office in writing within 24 hours of the visit, accompanied by photographic evidence. We cannot be held liable for fragile items that were not securely placed or for pre-existing wear and tear.
7. Governing law
These terms of service and any disputes arising from our work shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree that any formal dispute resolution shall fall under the exclusive jurisdiction of the English courts.
8. Questions about this policy
Reach out via [email protected] or phone us at +44 20 3268 5322 throughout Mon-Fri 09:00-17:15. We reply to all inquiries within one business day.
- Merchant
- Sprucewood Cleaning Services Ltd.
- Registered address
- 180 Mare Street, London E8 3RD, United Kingdom
- [email protected]
- Phone
- +44 20 3268 5322
- Working hours
- Mon-Fri 09:00-17:15
- Registration
- Company No. 08778084