Pricing & Payment Terms
We believe in honest, predictable rates with no hidden call-out surprises. You will always know the cost before we confirm your appointment slot.
- Quote
- Agreed in writing before cleaning begins
- Payment
- Payable on completion via cash or bank transfer
- Deposit
- None for standard orders
- Invoice
- Issued for every job
1. How prices are set
Initial pricing is based on the service selected and property size. For regular work, we quote an hourly rate with an agreed minimum duration. For one-off, tenancy, or after-builders cleans, we provide a fixed total quote that includes labour, standard materials, and equipment.
2. Payment methods
We collect payment via cash once the clean is finished, or through a direct bank transfer against the issued invoice. This website never stores card data.
- Cash on completion
- Bank transfer against invoice
3. Invoicing
Invoices are generated upon completion of the visit and sent via email. For commercial and regular domestic clients on weekly accounts, invoices are issued at the end of each billing cycle with seven days for bank transfer settlement.
4. Deposits and materials
For large one-off bookings, including full tenancy and after-builders cleans, we may request a 20 percent deposit at the time of reservation to secure team schedules. The balance is due on completion.
5. Late payment
Invoices unpaid after 14 days from the due date will incur a statutory late payment fee of 20 pounds plus interest at 4 percent above the Bank of England base rate until settled.
6. Questions about this policy
Reach out via [email protected] or phone us at +44 20 3268 5322 throughout Mon-Fri 09:00-17:15. We reply to all inquiries within one business day.
- Merchant
- Sprucewood Cleaning Services Ltd.
- Registered address
- 180 Mare Street, London E8 3RD, United Kingdom
- [email protected]
- Phone
- +44 20 3268 5322
- Working hours
- Mon-Fri 09:00-17:15
- Registration
- Company No. 08778084